GRL Publishing Website
Returns / Refunds Policy
observe the following return / refunds policy prior to purchasing
any products from this family of web sites:
in doubt about ANY provisions of these Policy please contact
our office BEFORE making a purchase and get clarification.
A. Shipping & handling charges are not refundable.
Most of the products we sell through our websites come with
the Unconditional Guarantee. That means, you may return
a product you purchased from our website(s) for
any reason within 30 days of your
purchase for a full refund , except
Our company allows only 1 product return per customer or company.
That means, if you purchased a single product and then returned
it for a refund for the first time - your return will be processed
and a refund issued. If, however, you consequently purchased
other products from us, you won't be able to return them for
a refund, regardless if there's a guarantee
that comes with the product (see below for "Guarantees").
The logic behind this is pretty simple. If you return a product
you purchased from us on a risk-free basis or with a guarantee,
you must be dissatisfied. In that case, there's no reason to
buy other products, unless you're willing to take the risk of
them not being to your liking... and keeping them.
If you're not certain you want to keep them all - please DON'T
purchase several products at one time. Just get one you need
most and see if it can help you.
2. Purchasing More Than Single Product At One Time
Suppose you purchased two (2) or more products at the same time
("bundle" or "package") and then later decided to return them
for a refund. You can only request and receive a refund for
one of the products in the bundle. It's your choice which of
the products you return. Other products in the bundle will fall
under our Repeat Returns policy of only one product refund
per customer or company (see above).
products come with the guarantee or return policy that's longer
than our standard 30 days return policy. This extended guarantee
will be honored, as long as it doesn't fall under other exceptions
under this policy. Typically extended guarantees are clearly announced
on a web page advertising the product that has such a guarantee.
4. Performance Guarantees
Some products come with a performance guarantee. That means:
A. The purchaser is promised specific results from the use
of the product. If promised results are not obtained - the guarantee
will kick in.
B. However, a purchaser is required to perform certain activities,
as explained by the product to achieve promised results; there may
be other stipulations of what is required before the guarantee
kicks in. If these stipulations are not satisfied by the purchaser
- the guarantee will become null and void.
Performance guarantees and all the applicable stipulations are clearly
announced on a web page advertising the product that has such a
5. No Guarantees
A small number of products may carry a "no guarantee" tag,
i.e., they can't be returned and no refunds will be issued. This
is clearly announced on the web page advertising the product.
6. No Refunds on Services and Consulting
sales are final on any services, such as consulting, coaching, mentoring,
credit repair services, etc. No refunds will be issued.
Sealed Information With Proprietary Software, Documents, Samples
the package contains data/forms CDs with proprietary copyrighted
items, such as software, marketing samples, legal forms, contracts,
documents, etc. that are SEALED with the warning that opening such
items will VOID the return privileges - do NOT open such items.
Or you WON'T be able to return a product for refund. You can still
examine the rest of the materials, i.e., study the manuals, listen
to the audio CDs or cassettes, etc. But do NOT bother to send the
product back for return if you opened sealed items with warnings
materials purchased through our website are copyright protected.
None of the materials can be copied whether in printed, electronic,
CDs, DVDs or any other format. Nor can they be copied or transferred
from one media to another. Any such copyright violation shall void
any return/refund privileges.
Returning A Product And Requesting A Refund
1. Check If Your Purchase Is Eligible For A Refund.
(See"General" section above to determine if your purchase
is qualified for a refund). If so...
2. Print This Information To Adequately ID Your Purchase &
Enclose With Your Return:
- Your Full Name
- Your e-mail address
- Your Order Id (If you order was
processed online you should've received an e-mail receipt for your
purchase that has your totals, product name, billing information,
- Your Telephone Number
Make Sure Product Isn't Damaged
The product you're returning must be in a "like new, same as
shipped to you, ready to resell" condition. That means, no scratches,
no tears, bends, all printed pages in order, all audio CDs or tapes
are present, and inserted in the original cases. There will be a
15% restocking charge if a product is returned in not "like
new ready to resell condition".
For All Valid Returns, ship the product to:
A. For products authored by Alex Gurevich:
Fulfillment - Product Fulfillment Services
(care of Alex Gurevich, GRL Publishing)
9221 Charles Smith Ave
Rancho Cucamonga, CA 91730
(909) 987-6543 Office
For products authored by one of our joint venture partners (usually
those you purchased through a tele-seminar):
Ship to JV partner's return address. Please contact the author of
the product for a return address and ship the package there. The
contact information should be marked on the course packaging and/or
Manuals. Email us to email@example.com if you're having
troubles locating contact information for the author. We'll be glad
Notify Us Of Your Return
Email a copy of the information above (#2) with the note you've
sent the product for a refund to firstname.lastname@example.org
so we know you'd sent it to our shipper or joint venture partner
and track your return. As soon as we confirm information about your
return with our shipper of JV partner's office, we'll issue you
a prompt refund.